Last Updated: 25th May 2018
- What information is being collected from you
- How we collect this information
- Why we collect your information
- How we use that information
- The circumstances in which we may disclose that information to others
- Your choices in relation to your information and how you can access and correct that information
What personal information we collect from you:
- Name and contact information including name, email address and telephone number.
- Company and work related information including job title and work location
- Computer or network details (if online).
- Interactions with us including meetings, email, online chat and telephone correspondence.
- Billing or purchase information.
- Online behavioural information from Google Analytics e.g. website page views, user-initiated website actions and events, network and device information and information provided to us from contact form or lead generation form submissions on the website.
Providing us with personal information is not required. If you choose not to supply us with personal information we may not be able to:
- Provide information to you regarding our products or services.
- Communicate with you about offers and events.
Please be aware that if you want to stop Google from tracking your visits to sites which use Google Analytics (and other) products, then you can use the Google Opt-Out Tool.
How we collect your information:
We collect personal information about you in the following ways:
- From internet cookies that are placed on your browser from our online marketing tools.
- From information provided by you on our contact form or from other lead generation forms that appear on our website.
- From telephone calls via phone numbers shown on our website or elsewhere online, which may result in your call being recorded.
- From emails you send to our domain address e.g. firstname.lastname@example.org
- Google AdWords Remarketing and Google Analytics Remarketing Tools – These marketing tools enable us to build anonymous lists of website visitors who have been to our website and enable us to serve advertisements to those visitors in search engine results pages and on other websites.
- Google Display Network Impression Reporting – This reporting tool enables us to tell if a website visitor has seen one of our Google Display ads and then came back to our website by another means e.g. by coming directly to the website.. This enables us to attribute a website conversion action e.g. a promotional video view or lead generation form submission on our website.
- Google Analytics Demographics and Interest Reporting - This reporting tool enables us to analyse demographic information and can allow us to tell your age category, gender, family life stage and interests and what topics and content you have viewed online.
- Call Tracking Metrics – This reporting tool enables us to determine which marketing channels you have used to access our website before placing a telephone call to us by displaying different telephone numbers based on your referral channel. This tool also records telephone meta data and records the telephone call.
- Hotjar Website Analytics and Feedback Tool – This tool enables us to monitor and record your user sessions and view how you interact with our website. This tool also provides demographic and behavioural reporting that includes what pages you viewed, where you scrolled to and what links you clicked on our website in addition to
information about your internet connected device and location.
- Website Content Management System – Our website stores information that you have submitted to us using our contact form or lead generation forms. This information is stored in our website database which is password protected.
- Inbound Link Tracking Software and Analytics (UTM) – These are inbound links to our website that enable us to determine which marketing channels and campaign advertisements you have clicked on to arrive at our website.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
- You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
- If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Why we collect your information:
We collect personal information from you to enable us to:
- Provide you with information, products or services that you have requested.
- Verify that existing information we hold about you is accurate and complete.
- Maintain and improve our services and website, train our staff and monitor use of our website and services.
- Keep you up to date about offers and promotions.
- Advertise our products and services to you.
Who we share your information with:
Storm IMC will not sell, trade, rent or otherwise share your personal information with third parties where one of the following circumstances does not apply:
- Where we are required to do so by law.
- With your express consent to do so.
- Where it is requested by your current or former employer and your current or former employer is our customer and your use of our services is in the course of your employment (including login information, communications and other data).
- With contracted service providers assisting us in the delivery of services e.g. web-development and support partners, website hosting companies, in the process of building and maintaining web applications, affiliated content marketing specialists or other solutions providers. We may provide such persons with access to personal information needed to perform their functions, based on our instructions and in accordance with appropriate security, privacy and confidentiality measures.
- In the provision of jointly provided services e.g. in some cases we may provide services jointly with other businesses or organisations. For such ‘co-branded’ offerings in which a third party is involved, we may share or jointly collect customer information with that third party. In such cases, we will make it clear at the outset who is collecting or receiving the information and whose privacy statement governs its use.
Also, in the event that Storm IMC or substantially all of its assets are acquired by a third party, our customer information will be one of the transferred assets. In that case, we will continue to ensure the confidentiality of any personal information.
We may share aggregated, non-personally identifiable information publicly and with our contractors, service providers and other third parties such as marketing, search and research organisations, for example, Google.
Our Data Security:
Storm IMC keeps the personal information as you enter it on our website using encryption technology, such as the Secure Socket Layer (SSL) protocol and only allow company employees and contacted service providers to access it in the delivery of our services.
Your Data Choices:
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at email@example.com, or 0212315600, or 10/6 Omega Street, Albany, Auckland 0632, New Zealand.